Privacy Policy

1. Information We Collect

At Cooper's Taxation, we collect information that you provide directly to us, including:

• Personal information (name, email address, phone number)
• Tax-related documents and financial information
• Communication records with our team
• Payment and billing information

2. How We Use Your Information

We use the information we collect to:

• Provide tax preparation and related services
• Process payments and manage your account
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To tax authorities as required by law
• To our trusted service providers who assist in our operations
• When required by legal process or to protect our rights
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure file transmission protocols
• Regular security assessments
• Limited access controls

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Tax records are typically retained for at least 7 years as required by law.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of non-essential communications

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage. You can control cookie preferences through your browser settings.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.